Terms & Conditions

Last updated: 31/08/2026

These Terms and Conditions ("Terms") govern your use of Easy EPC's services. By booking our services, you agree to be bound by these Terms. Please read them carefully before proceeding with your booking.

Services Provided

Easy EPC provides Energy Performance Certificate (EPC) assessments and related property services including:

  • Energy Performance Certificate assessments for residential properties
  • Professional floor plan creation
  • Property photography services

All services are provided by certified and accredited assessors in accordance with UK government standards.

Booking and Appointments

Booking Process

  • Bookings are confirmed upon receipt of your booking request and our confirmation email/call
  • We aim to confirm appointments within 2 hours during business hours
  • Same-day appointments are subject to availability
  • You must provide accurate property information for the booking

Access Requirements

You must ensure that the assessor has full access to all areas of the property required for the assessment, including loft spaces, heating systems, and all rooms. Failure to provide access may result in additional charges or incomplete assessments.

Pricing and Payment

Payment Terms

  • Payment is due on-site after the inspection is completed
  • We accept cash, card, and bank transfer
  • All prices are fixed and include VAT (we are not VAT registered)
  • Prices are subject to change without notice, but confirmed bookings will honor the quoted price

Additional Charges

Additional charges may apply for properties outside our primary service area (North, East, and Central London), properties requiring special access arrangements, or if you fail to provide full property access during the scheduled appointment.

Not VAT Registered: Easy EPC is not VAT registered. All prices displayed are final prices.

Cancellations and Rescheduling

We understand that plans can change. Please contact us as early as possible if you need to cancel or reschedule, and where possible give at least 24 hours' notice.

Late cancellations, access issues, prepaid appointments and any applicable charges or refunds are considered fairly according to the individual circumstances.

Read our Cancellation & Rescheduling Policy
Certificate Delivery and Validity
  • EPCs are delivered via email within 24 hours of the assessment
  • Certificates are valid for 10 years from the date of assessment
  • Certificates are registered with the government EPC register
  • We are not responsible for delays in government registration systems
  • Lost or misplaced certificates can be re-issued for a £10 administration fee
Liability and Warranties

Service Warranty

We warrant that all EPCs are prepared by qualified assessors in accordance with government regulations. If your EPC is rejected by the government register due to our error, we will correct it free of charge.

Limitation of Liability

  • Our liability is limited to the cost of the service provided
  • We are not liable for consequential losses arising from delayed assessments or certificates
  • We maintain professional indemnity insurance
  • We are not responsible for property defects identified during assessments

Important: The EPC rating reflects the property's energy efficiency at the time of assessment based on visible features. We are not liable for hidden defects or future changes to the property.

Intellectual Property

All materials provided by Easy EPC, including certificates, floor plans, and photographs, remain our intellectual property until full payment is received. You may use these materials for their intended purpose (property sale/rental) but may not reproduce or distribute them for commercial purposes without our permission.

Data Protection

We process your personal data in accordance with UK GDPR and our Privacy Policy. By using our services, you consent to such processing. For more information, please see our Privacy Policy.

Complaints Procedure

If you are dissatisfied with our services, please contact us immediately:

  • Email: george.easyepc@gmail.com
  • Phone: +44 204 502 0322
  • We aim to resolve all complaints within 14 days
  • If unresolved, you may escalate to our accreditation body (Elmhurst Energy or Quidos)
Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Address: G2, 60-68 Markfield Rd, London N15 4QA, London, UK

Phone: +44 204 502 0322

Email: george.easyepc@gmail.com

Website: https://easyeps.co.uk

Acceptance of Terms: By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.